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Customer Service

Contact Information via website or

I will get back to you within 1 hour.


I accept payment via paypal or bank account. Contact me for bank details.

Turnaround within 6 days.

Once we receive your payment your order will be hand knitted. Please allow 3-5 days.




Germany: 4,50 €
All International Orders: 6,50 € (approx. 10USD)

germany within 1-2 working days
worldwide: 7 working days


All items are very hardworking handmade pieces, also made to order.
All sales are final. No refunds or returns are accepted for simply changing your mind or if the items do not fit. Please select carefully.

If the item is faulty in anyway, please contact us at within 7 days of receiving the item ti resolve the issue. All return shippings costs are the responsibility of the buyer, unless it is a result of our error.

Colours appearance may have a slight variance due to monitors or lighting and this is not deemed to be faulty.

We have a no return or exchange policy on all sale items.

In case your order will get lost during shipment, contact us after 14 days, we ill replace it and reship.

You can decide between replacing item or Mérilou Baby voucher.

By setting an order you AGREE with our FAQ's.

All sizes are average. We always make them a little bigger than usual.

If you have any specifically questions, feel free to contact us , we are all ear :)

Much Love

Karina xx